pk395 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a user of our platform.
This Privacy Policy ("Policy") describes how pk395 ("we", "us", "our", "Platform") collects, uses, stores, shares and protects personal data in connection with your use of the pk395 website, accessible at https://pk395.cam.
pk395 is an English-language online sports betting and casino information platform targeting Pakistani users. We provide educational content on sports wagering, cricket odds, PSL T20 markets, live casino games and responsible gambling. This Platform does not directly accept deposits, hold player funds or operate gambling services.
This Policy applies to all users who visit, register on or otherwise interact with the Platform, regardless of location. By continuing to use pk395, you acknowledge that you have read and understood this Policy in full. If you do not agree with the practices described herein, please discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling guidance, both of which form part of our overall framework for user protection and platform governance.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("Data Subject"), including name, email address, IP address, device identifiers and usage data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For this Platform, the Data Controller is pk395. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement. |
| "User" / "You" | Any individual who accesses or uses the Platform, whether registered or unregistered. |
| "Cookies" | Small text files placed on a user's device by a website to store session or preference information. |
| "KYC" | Know Your Customer — identity and age verification procedures that may be required by third-party operators referenced on this Platform. |
| "Applicable Law" | All laws, regulations and directions applicable to data protection and privacy in the user's jurisdiction, including but not limited to the Prevention of Electronic Crimes Act, 2016 (PECA) and any regulations issued by the Pakistan Telecommunication Authority (PTA). |
3.1 For the purposes of data protection law, pk395 acts as the Data Controller in respect of Personal Data collected through the Platform.
3.2 As Data Controller, pk395 is responsible for determining the purposes for which your Personal Data is processed and for ensuring that it is handled in accordance with this Policy and Applicable Law.
3.3 Questions, requests or concerns regarding the processing of your Personal Data should be directed to our support team at the contact details set out in Section 17 of this Policy.
pk395 does not process gambling transaction data, payment card data or financial account data on behalf of users, as the Platform does not facilitate gambling transactions directly. Any financial data you share with third-party gambling operators is subject to those operators' own privacy policies and data protection obligations, which are entirely separate from this Policy.
4.1 Depending on how you interact with the Platform, we may collect the following categories of Personal Data:
4.1.1 Registration & Account Data
4.1.2 Technical & Usage Data
4.1.3 Communications Data
4.1.4 Cookie and Tracking Data
4.2 We do not intentionally collect special categories of sensitive Personal Data such as racial or ethnic origin, religious beliefs, health information or biometric data through the Platform. If you voluntarily disclose such information in a support communication, we will handle it with appropriate care and delete it when no longer required.
Payment Data: pk395 does not collect, store or process payment card numbers, bank account details, mobile wallet credentials (Easypaisa, JazzCash, Raast) or any other financial account data. Any such information is handled exclusively by the relevant third-party operator or payment provider and is subject to their own privacy controls.
5.1 Directly from You: We collect Personal Data that you provide voluntarily — for example, when you register an account, complete a contact or feedback form, or communicate with our support team via email or live chat.
5.2 Automatically: When you visit the Platform, certain technical data is collected automatically through server logs, cookies and analytics tools. This includes your IP address, device information, browser type and on-site behaviour patterns.
5.3 From Third-Party Sources: We may receive limited information from analytics providers, advertising networks or platform security services that help us maintain Platform functionality, detect fraudulent access and understand aggregate user behaviour. We do not purchase personal data from data brokers.
5.4 Cookies and Similar Technologies: The Platform uses cookies and similar technologies to maintain user sessions, remember preferences, collect analytics data and support security functions. Further detail is provided in Section 10.
6.1 We process Personal Data only where we have a lawful basis for doing so. The purposes for which we process your data and the corresponding legal basis are set out in the table below:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract with you (i.e., providing Platform access as agreed in the Terms & Conditions). |
| Responding to support enquiries | Legitimate interests of pk395 in providing effective user support; consent where expressly given. |
| Platform analytics and improvement | Legitimate interests in understanding how the Platform is used and improving content and performance. |
| Security, fraud prevention and access control | Legitimate interests in maintaining platform integrity and protecting users from harm. |
| Compliance with Applicable Law | Legal obligation — where data retention or disclosure is required by law or competent authority. |
| Personalisation of content and language preferences | Consent — where you have provided explicit preference settings or registered with stated preferences. |
| Sending service communications | Legitimate interests (where essential to Platform service); consent (where promotional). |
7.1 Personal Data collected through the Platform is processed for the purposes set out in Section 6. We do not process your Personal Data for purposes that are incompatible with those stated without first informing you and, where required, obtaining your consent.
7.2 Automated Processing: The Platform may use automated processing for security screening (e.g., detecting suspicious login patterns or access from flagged IP ranges). No automated processing is used to make legally binding decisions about you as an individual without a human review step.
7.3 Profiling: To the extent that any profiling occurs (for example, tailoring content suggestions based on browsing history within the Platform), it is limited to improving your experience on pk395 and does not involve assessments that produce legal or similarly significant effects.
7.4 Data Minimisation: We apply data minimisation principles — collecting only the Personal Data that is adequate, relevant and limited to what is necessary for the stated purposes. We do not collect data speculatively.
Personal Data is processed within secure environments. Access to Personal Data within pk395 is restricted to personnel who require it to perform their roles. All such personnel are subject to confidentiality obligations.
8.1 pk395 does not sell, rent or trade your Personal Data to third parties for commercial marketing purposes under any circumstances.
8.2 We may share Personal Data with the following categories of recipients only to the extent strictly necessary:
8.3 We do not share Personal Data with third-party gambling operators, payment providers (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), sports leagues or tournament organisers in connection with your use of this informational Platform.
Any relationship you establish with a third-party gambling operator through information you find on pk395 is a direct relationship between you and that operator. Their collection and use of your data — including KYC documents such as CNIC or passport copies — is governed exclusively by that operator's own privacy policy, which you should review carefully before proceeding.
9.1 We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Applicable Law, whichever is longer.
9.2 The following general retention periods apply, subject to legal or regulatory override:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | Duration of account plus up to 2 years following closure or last active login, unless earlier deletion is requested. |
| Support correspondence | Up to 2 years from the date of the last communication in the relevant thread. |
| Technical and analytics data | Typically 13 months from collection, consistent with standard analytics platform retention cycles. |
| Cookie and session data | Session cookies expire on browser close. Persistent cookies expire as indicated in our Cookie settings (typically 30–365 days). |
| Legal compliance records | As required by Applicable Law — typically up to 7 years for records subject to legal obligation. |
9.3 When Personal Data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.
10.1 The Platform uses cookies and similar tracking technologies to provide core functionality, improve user experience and gather analytics data. By continuing to use the Platform, you consent to the use of cookies in accordance with this section.
10.2 We use the following categories of cookies:
10.3 Most browsers allow you to control cookies through their settings. Restricting or deleting cookies may affect the functionality of certain Platform features. Instructions for managing cookies are available through your browser's help documentation.
10.4 The Platform does not use third-party advertising cookies to serve targeted gambling advertisements to users. This is a deliberate policy decision in recognition of the sensitive nature of gambling content.
11.1 Personal Data collected through the Platform may be processed on servers located outside of Pakistan. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that afforded under Applicable Law.
11.2 Measures used to safeguard international transfers may include contractual safeguards with service providers, implementation of recognised security standards and limiting the scope of data transferred to what is strictly necessary for the applicable purpose.
11.3 By using the Platform, you acknowledge that your Personal Data may be transferred to, stored and processed in countries other than Pakistan. If you have specific concerns about international data transfers, please contact us using the details in Section 17.
12.1 Subject to Applicable Law, you have the following rights in relation to your Personal Data held by pk395:
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data we hold about you without undue delay.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict the processing of your Personal Data in certain circumstances, such as where you contest its accuracy.
Where technically feasible and legally applicable, request a structured, machine-readable copy of the Personal Data you have provided to us.
Object to the processing of your Personal Data where we rely on legitimate interests as the legal basis, including objection to profiling based on legitimate interests.
12.2 To exercise any of the rights listed above, please submit a written request to our support team at the contact details provided in Section 17. We will acknowledge your request within a reasonable timeframe and respond substantively in accordance with Applicable Law.
12.3 We will not charge a fee for processing rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written reasons provided.
12.4 We may need to verify your identity before processing a rights request to prevent unauthorised disclosure of data to a third party.
13.1 The Platform is strictly intended for adults aged 18 years and above only — or the higher minimum age required by the applicable gambling operator's licence jurisdiction. The Platform is not directed at, and does not knowingly collect Personal Data from, individuals under 18 years of age.
13.2 If we become aware that we have inadvertently collected Personal Data from a person under 18, we will take immediate steps to delete that data from our systems without undue delay.
13.3 If you are a parent or guardian and believe that a minor in your care has registered on or submitted data to the Platform, please contact us immediately using the details in Section 17 so that we can take appropriate action.
Age Verification: The 18+ restriction is a non-negotiable condition of Platform access. Misrepresentation of age constitutes a material breach of our Terms & Conditions. Underage access to gambling-related content is actively discouraged and our platform design incorporates adults-only notices throughout.
14.1 pk395 implements technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:
14.2 Notwithstanding the above, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of data transmitted over the internet. Users are responsible for maintaining the security of their own devices and account credentials.
14.3 In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay in accordance with Applicable Law.
User Responsibility: You should use a strong, unique password for your pk395 account, avoid accessing the Platform on shared or public devices, and log out after each session. Never share your login credentials with any other person, including pk395 support staff — we will never ask for your password.
15.1 The Platform may contain references to or contextual information about third-party gambling operators, payment services and other platforms. These references are informational only.
15.2 pk395 is not responsible for the privacy practices, security standards or data processing activities of any third-party website or operator. When you navigate away from pk395 to a third-party site, this Policy ceases to apply. We strongly encourage you to read the privacy policy of any third-party platform before providing any Personal Data to it.
15.3 References to payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are for contextual and educational purposes only. These providers have their own data protection policies that are entirely independent of this document.
16.1 pk395 reserves the right to amend, update or revise this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last Updated" date.
16.2 Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform.
16.3 Where changes to this Policy materially affect the way we process your Personal Data, we will take reasonable steps to bring those changes to your attention — for example, through a visible notice on the Platform or a direct communication to registered users.
16.4 We recommend reviewing this Policy periodically to stay informed of how your data is protected.
17.1 If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by pk395, please contact us using the details below:
pk395 — Data & Privacy Enquiries
Platform: https://pk395.cam
Support Email: [email protected]
Response Time: Within 24–48 hours on business days (PKT)
Language: English (Urdu support available on request)
17.2 The support email address above is provided as plain text for reference only and should not be used to transmit sensitive personal documents, identity information or financial data. For matters involving sensitive data, please initiate contact through the live chat channel during peak hours (PKT) and request a secure escalation.
17.3 For rights requests under Section 12, please include your full name, registered email address (if applicable) and a clear description of your request. We may ask for reasonable identity verification before processing your request.
17.4 We take privacy complaints seriously and will endeavour to resolve all concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.
Six principles that define how pk395 handles your personal data.
We never sell, rent or trade your personal data to third parties for commercial marketing. Your information is used only for the purposes described in this Policy — nothing more.
All data transmitted between your browser and pk395 is encrypted via HTTPS/TLS. Passwords are hashed — we never store plain-text credentials under any circumstances.
Access, correct, delete or export your personal data — your rights under this Policy are real and exercisable. Submit a written request to our support team and we will respond promptly.
We collect only what is necessary. Speculative data collection, unnecessary profiling and excessive retention are not practices we engage in. Less data collected means less risk for you.
The Platform is 18+ only. We do not knowingly collect data from individuals under 18. If inadvertent underage data is identified, it is deleted without delay. Report concerns to our support team.
Policy updates are communicated clearly. We do not bury material changes in dense legal text. If something significant changes about how your data is used, we will tell you.
Our support team is here to help with any data-related queries, rights requests or privacy concerns — in English or Urdu.